Dapper Lighting provides a 100% guarantee against all defects, imperfections, and internal failures on all of our parts. We strive to provide you with top quality products and services while providing outstanding customer support. If for some reason you are unsatisfied or have any questions regarding our procedures or policies, please contact a manager for immediate assistance.
DAPPER LIGHTING LLC WARRANTS TO ITS CUSTOMERS THAT THE COMPANY'S DAPPER LIGHTING BRANDED PRODUCTS ARE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS.
Dapper Lighting LLC will repair or replace its Dapper Lighting branded products which fail to give satisfactory performance due to defective workmanship or materials, based upon the terms and conditions of the following described warranty plans attributed to that specific product. Most products carry a FIVE-YEAR warranty. During this warranty period, Dapper Lighting LLC will repair or replace at our option any part or unit which proves to be defective in material or workmanship. This warranty does NOT cover damage to equipment arising from alteration, abuse, misuse, damage, installation error, and does not cover any repairs or replacement made by anyone other than Dapper Lighting LLC. The foregoing obligation is Dapper Lighting LLCs' sole liability under this or any implied warranty and under no circumstances shall we be liable for any incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you have any questions regarding warranty service, please contact Dapper Lighting LLC.
HID and LED bulbs are street legal in the USA for Fog Light use only. Not compliant with DOT / FMVSS108 and not street legal in the USA for Headlights. Legal for off-road use in Snowmobile and ATV headlights and off-road racing use only auxiliary or forward lighting. International street legality varies by country. You should consult your local county, state, and federal law for more information.
Road Hazard: Products subject to road hazards such as broken, cracked, chipped, or scratched glass are not covered under warranty. Please contact a representative if you have any questions.
HID Ballast Warranty: HID Ballasts are voltage sensitive and can be finnicky. Before calling in, please make sure all ballasts are receiving full voltage. Check all relays and ensure all connectors are firmly in place. Narrow down the problem by switching parts around to see if the problem follows the part. If you need help after following the steps, give us a call and we'll try our best to diagnose the problem with you. The last resort is sending in the ballast for testing and replacement. We bench test every ballast we receive by inputting power to the ballast and leaving the HID bulb on for 30 minutes. If the ballast fails, we will send you a replacement. If the ballast passes, we will return the ballast at your cost. If you need a replacement ballast while we test the ballast, a $40 deposit (refunded upon return) will be needed to send one out.
You can return or exchange your order at any point within 30 days of purchase provided the items are still in new condition. If you need to exchange or return an item, please fill out a form below. If it has been more than 30 days, please contact us as these are evaluated on a case by case basis.
All returns, cancellations, and refunds, regardless of build status, within 30 days, are subject to a 5% payment processing fee and a 10% fee on any custom products or products built, shipped, and received by the customer. All regular items in new condition are subject to a 15% restocking fee. Merchant payment fees are no longer refundable. When a customer returns a product or cancels an order, we are not refunded the fees for the entire transaction. If you repurchase within 12 months, we can discount those fees back to you at your request.
Looking for an RMA form? Click here
Please be sure to complete the RMA form in a legible manner with as much detail as possible and place it inside the package. Please note, if it is not included in the package it may significantly delay the RMA process.
